Last Updated: January 15, 2025
Our Natural Approach
Like a healthy ecosystem, we collect only what we need, use it responsibly, and ensure it contributes to the overall health of our community. We don't harvest your data for profit - we cultivate it for better service.
What Information We Naturally Gather
Account Seeds: Name, email, phone number, date of birth (for age verification), and address (for legal compliance with Australian gaming laws).
Financial Flows: Payment method details, transaction history, and winnings records (required by Australian gambling regulations for responsible gaming monitoring).
Gaming Patterns: Tickets purchased, games played, session times, and betting patterns (to help us identify and support responsible gaming behaviors).
Technical Environment: IP address, browser type, device information, and usage analytics (to maintain a secure and functional platform ecosystem).
Communications: Support messages, chat logs, and any other correspondence you share with our team.
Why We Cultivate This Data
Legal Compliance: Australian gaming regulations require us to verify identity, track transactions, and monitor for problem gaming behaviors - like environmental regulations protect ecosystems.
Security: We need to protect your account from fraud and unauthorized access, like natural barriers protect sensitive habitats.
Service Growth: To process your gaming activities, handle payouts, and provide responsive customer support.
Sustainable Gaming: To identify potential gaming problems early and offer appropriate support, like monitoring ecosystem health.
How We Nurture Your Information
- Process your account registration and verification naturally
- Handle deposits, withdrawals, and prize distributions
- Provide personalized customer support and resolve challenges
- Monitor for fraud and suspicious activity
- Comply with legal and regulatory requirements
- Send important account and security notifications
- Improve our platform and sustainable gaming features
What We DON'T Do
We don't harvest your data for profit. Your information isn't a crop we sell to the highest bidder.
We don't flood you with communications. You'll only receive emails about your account, important updates, or environmental initiatives you've chosen to follow.
We don't share unnecessarily. We only share data when legally required or with your explicit consent - like sharing resources in a healthy ecosystem.
When We Share Information
Legal Requirements: We may share data with law enforcement, tax authorities, or gaming regulators when legally obligated - like reporting environmental data to government agencies.
Service Partners: We work with trusted third parties for payment processing, identity verification, and technical services. They're bound by strict confidentiality agreements.
Business Transitions: If EcoLotto is acquired or merged, your data may be transferred to the new stewards (you'll be notified in advance).
Safety and Security: We may share information to prevent fraud, protect our legal rights, or ensure community safety.
Data Security Ecosystem
Your data is protected by multiple layers of security, like a natural ecosystem's defenses:
- 256-bit SSL encryption for all data transmission
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff access
- Secure, carbon-neutral data centers with physical access controls
- Regular backups and disaster recovery procedures
Your Natural Rights
Access: You can request a complete view of all data we hold about you - like a naturalist's complete species inventory.
Correction: You can update or correct your personal information at any time through your account or by contacting us.
Deletion: You can request deletion of your data (subject to legal retention requirements for gaming compliance).
Portability: You can request your data in a machine-readable format for transfer to other services.
Restriction: You can limit how we process your data in certain circumstances.
Objection: You can object to certain types of data processing.
To exercise these rights, contact us at privacy@ecolotto.com.au or use our natural contact form.
Data Retention Cycles
Like natural cycles, we keep your data only as long as necessary:
- Account Data: While your account is active, plus 7 years after closure (legal requirement)
- Transaction Records: 7 years (tax and gambling law requirements)
- Communications: 3 years for support purposes
- Technical Logs: 12 months for security and troubleshooting
Cookies and Digital Tracking
We use cookies to maintain your session, remember your preferences, and analyze platform usage - like natural markers that help navigate an ecosystem. You can control cookies through your browser settings. See our Cookie Policy for details.
Third-Party Connections
Our platform contains links to external websites (like environmental organizations and gaming support resources). We're not responsible for their privacy practices - check their policies before sharing information.
Age Verification
We're required to verify that all users are 18 or older. This involves checking identity documents and may include credit checks or database lookups - like verifying the maturity of trees before harvesting.
International Data Flows
Your data is primarily stored in Australia using renewable energy. If we need to transfer data internationally, we ensure appropriate environmental and security safeguards are in place.
Policy Evolution
We'll update this policy when necessary and notify you of significant changes. The "Last Updated" date shows when changes were made - like tracking seasonal changes in an ecosystem.
Contact Our Privacy Gardeners
Questions about privacy? Contact our Data Protection Officer:
- Email: privacy@ecolotto.com.au
- Phone: 1-866-531-2600
- Mail: Privacy Officer, EcoLotto Australia, Green Building Level 8, 420 Collins Street, Melbourne VIC 3000
Complaints and Resolution
If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Australian Privacy Commissioner at www.oaic.gov.au.
